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Environment: Site Configuration, File Manager, Wordlist files, Aliases.txt Oracle B2C Service Resolution: Accented letters (or special characters) can be used in the aliases.txt file...

The Oracle Configuration Assistant (CA) includes an "E-Domain" tab that enables administrators to manage email domains and related configurations across Oracle B2C Service...

Environment File Manager/Custom Scripts Connect PHP API version 1.4   Resolution   The latest release for the Connect PHP API version 1.4 uses an ApplicationContext with its CurrentContext...

Environment: All versions. Resolution: Our customers often use multiple e-mail clients, such as Outlook, Gmail, Yahoo, Hotmail, etc. Each client is unique and it has it's own set of standards...

Environment: Email Deliverability Oracle B2C Service, All versions Issue: Our outgoing e-mails are failing to reach certain domains. The bounce error is: "550 SPF Hard Fail: Domain Example.com does...

Environment: Regular Expressions used in Business Rules Resolution: A regular expression uses operators and character strings to specify a set of character strings, which can be used when...

Environment: Oracle B2C Service, Email Issue: Oracle B2C Service does not currently support Email Address Internationalization in sending responses to addresses that contain non-ASCII characters...

Environment: Outbound Email Oracle B2C Service Resolution: A “bounced e-mail message” (or simply “bounce”) is a message that cannot be delivered to its destination. Usually, Internet Service...

Environment:B2C API B2C Email Issue:Getting REGEX e-mail errors when creating/updating contacts via API operations.Resolution:Email address validation is handled by regular expressions...

Environment: Intelligent Advisor Resolution: Intelligent Advisor (OPA) cannot currently handle attachment sizes bigger than 50MB combined in a single interview. If the individual attachment size...

Browser UI Service and Dynamic Agent DesktopA link is provided for each section where additional information is available.Workspace Elements•  Controls•  Custom Fields• ...

Environment: All supported versions Resolution: This configuration setting is available starting in November 2014 and newer versions. For previous versions, this cannot be done automatically and...

Environment: Oracle B2C Service, All versions  Resolution: This behavior is a specific post updating SPF record on the customer mailboxes, and usually caused by SPF (SPF1) and Sender ID...

Environment: Email Deliverability Oracle B2C Service, All versions Issue: Our Outreach deliveries are being rejected with SMTP code 454 (4.7.0. Connection is not TLS encrypted. Recipient organization...

Environment: Chat - End-user Pages, Customer Portal Resolution: All chats should be launched with some information to identify whether the chat was launched by an existing or new contact. The fields...

Environment: Oracle Knowledge Advanced for Service Cloud (OKCS / KA), Languages Resolution: Oracle Knowledge Advanced for Service Cloud (OKCS / KA) supports all of the languages listed below...

Environment: Oracle B2C Service, All versions Issue: When trying to respond to an Incident from the Incident Workspace, a staff member receives this warning message: 'Current system configuration...

Environment: Analytics Oracle B2C Service, All supported versions Resolution: CONCAT is a standard SQL function that concatenates two strings to return a concatenated string. When creating...

Environment: Chat, Browser UI (BUI) Oracle B2C Service   Resolution:  As of the 24D release, Administrators can configure the chat panel to include an integration with...

EnvironmentAll Oracle B2C Service versionsResolutionWhen updates are added to a service request, they are stored in the database and assigned a thread ID consecutively i.e. 1 for the first update, 2...

Environment: Product and Category listing Oracle B2C Service Knowledge Advanced Issue: There is more than one scenario the availability of sub products / sub categories might be in question: I...

Environment: HTML Document Editor for Outbound E-mails and Mailing Outreach / Feedback Oracle B2C Service, All supported versions Resolution: You can preview your outgoing mailing by opening the...

Environment: Outreach, Service, Email Resolution: Customers can be contacted proactively via an Outreach mailing, for example. If a mailing is sent to a customer, and the customer has an...

Environment: Oracle Cloud Portal / My Service / Configuration Assistance Resolution: You will receive an email when the order of Oracle B2C Service or Cloudification is complete. Follow these steps...

Environment: Oracle B2C Service, All versions - Interfaces / Languages Resolution: Each interface is language specific.  Therefore, the outgoing email character encoding default...

Environment Outreach / Feedback, Mailings, Merge Fields Resolution When configuring quote templates, you can insert merge fields  in the template so that when the sales quote is generated...

Environment: Customer Portal framework version 3.x Oracle B2C Service Issue: I am trying to use the Config::getConfig method of the Customer Portal 3 API to retrieve the values of custom...

Environment:  Incidents, Channel, Administration Console Resolution: The product is functioning as designed. All default Channels are pre-populated in the incident workspace and cannot be...

Environment: Oracle B2C Service, all supported versions Resolution: Before running the report through ConnectPHP there are a few checks that need to be done: Make sure the report is public (not...

Environment: Oracle B2C Service, All versions Resolution: You can use several hotkeys and shortcut keys to help you navigate more easily in the Oracle B2C Service Console.  Please note...

Environment: Chat Business rules Resolution: If a chat is launched without an email address, the product will automatically designate the chat as having an email address of...

Environment:Oracle B2C Service Incident Emails, Message TemplatesIssue: Incident responses are not being emailed to customers when clicking "Send" or "Send & Close" (BUI or .NET), or using...

Browser UI Analytics The following runtime features are supported for reports that are configured with these features in the Service Console report designer: High Level Functionality Support...

Environment:Oracle B2C ServiceResolution:Store files in the ‘/tmp’ directory and if they are not updated in three days they will be deleted from the system.Note: As of November 15th, 2024, this...

Environment: Incoming E-mail, Contact auto-create Oracle B2C Service, All versions Issue: We have received two incidents almost at the same time from the same email address and it created...

Environment: All Implementations Resolution: When a site update is scheduled, one of the options you can specify is how long the site utilities will be delayed post cutover. The default delay is one...

 Environment:   Email, Spam management, Ham (desired not-real-spam email)   Issue:   Legitimate emails are being caught in spam quarantine which need to be released to create or...

Environment: All versions (text editor) Resolution: This behavior is as designed due to .NET technology. It is applicable for all parts of the application that are using text editor...

Environment: Emails, Customer Portal Resolution: The functionality of the 'Email this Answer Link' is to send an email containing an answer link from your knowledge base to an email address. The...

Environment: Enhanced Business Rules, Chat Oracle B2C Service Resolution: The Mask Content action available within the Chat (Subject/Question) and Chat events (data strings, Chat Transcript) in...