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Knowledge Base (801)

  1. Using accented letters (or special characters) in aliases.txt

    Answer: Environment: Site Configuration, File Manager, Wordlist files, Aliases.txt Oracle B2C Service Resolution: Accented letters (or special characters) can be used in the aliases.txt file...

  2. Enhanced Business Rules (EBR) Yes/No custom field Menu dropdown

    Answer: Environment:    Enhanced Business Rules, BUI   Resolution: A custom Yes/No field or a custom object Yes/No field will display four options in the dropdown menu: <No Value>, Yes...

  3. Survey Results Contain No Contact Email Address

    Answer: Environment: Survey Editor, survey results reports Resolution: If you find that some of your survey responses do not contain an email address associated with responses review the configuration of the...

  4. Report Analyzer not using filter index

    Answer: Environment: Analytics Oracle RightNow CX, All versions Resolution: The filter used column is populated dynamically depending on the filter values used. For example, if you add a filter on the...

  5. Filters can reduce the data set even when set to "All"

    Answer: Environment: Analytics / Reports Oracle B2C Service, All versions Issue: When a filter is added to a report, the number of results returned is reduced, even when the filter is set to "All."...
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Documentation (3396)

  1. Link to a URL

    What to Do When Answers Aren’t Visible Knowledge Base Because Service can start with only 15– 20 answers, the need for a comprehensive initial Last Updated: 02/02/2025

  2. Link to a URL

    Filter results by product or category ;SummaryContents[$ i ]</td>\ n "; echo "<td> Last Updated: 02/08/2023

  3. Link to a URL

    Customer Feedback . Customer Feedback Your customers can provide feedback on answers that don’ t completely solve their Last Updated: 02/02/2025

  4. Link to a URL

    Create a New Rule to Hide or Mask Sensitive Information or Mask Sensitive Information Create a rule to ensure that the user's sensitive information doesn’ t Last Updated: 06/13/2023

  5. Link to a URL

    How SmartAssistant Works When your customers can’ t find an answer to their question in your knowledge base, they can submit Last Updated: 06/27/2022
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